Frequently Asked Questions
Everything you need to know about your Juniper Custom experience.
How long will it take to receive my custom order?
Since each piece is tailored to your specifications, please allow 7-10 business days for production. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy for personalized items?
Because custom garments are made specifically for you, we cannot accept returns unless the item arrives damaged or there is a manufacturing error. Please review our size guide carefully before placing your order.
Which materials do you use for your apparel?
At Juniper Custom, we prioritize sustainability and quality. We use 100% organic cotton, premium linen blends, and recycled polyester to ensure your fashion choices are both durable and eco-friendly.
Can I make changes to my design after placing an order?
We offer a 24-hour grace period for any design or size modifications. After 24 hours, the production process begins, and we are unable to make further changes to the garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my Juniper Custom garments?
To preserve the quality of the fabric and any custom prints or embroidery, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid using bleach or direct heat on customized areas.